924Board.org

Duncan · Posted: Tue Aug 04, 2009 6:16 am Post subject: Injustice...

I have totally had it with Porscheshop.uk.

They sent me a wrong downpipe, will take it back but refuse to reimburse me for shipping it back to them. It is my fault they say and nobody in the office remembers talking to me about the lhd/rhd issue or it being manufactured by Dansk and offcourse it is a UK shop, so they naturally only sell RHD parts (but they do sell LHD steering components).

A year ago I tried to buy a AAV, which they offered for a really good price. So I made up an order with some other stuff I also 'needed'. Next day an email: they cannot deliver the AAV, although it was on the site (and still is). So they reimburse me....for my whole order. I had to call them four times before they found the time to help me get THEIR money back.

I also bought a fuel pump, again lured by the low price. It arrived as a 924S pump. In this case I had to pay for the return while it was their fault,
before they sent me the correct one.

So prices are good, but the rest s*cks.

Duncan

Rich H · Posted: Tue Aug 04, 2009 6:42 am Post subject:

I found the opposite, they are a bit pricey but the service was always good...

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1994 Lotus Esprit S4 - Work in progress...
1980 Porsche 924 S2 DITC Turbo - Original spec
1978 Homo-Sapiens - Tired spec
1953 Landrover S1 - Pensioner Spec

Duncan · Posted: Tue Aug 04, 2009 7:04 am Post subject:

I think their ordering system is a bit error prone, no partnumbers, a vague description and a generic photograph.

rkn · Joined: 01 Apr 2007 Posts: 176 Location: Copenhagen

I've had some problems with these guys shipping wrong parts, on more than one occasion I have received 924S/944 parts instead of std 924. Pretty annoying, they seem to be really sloppy when packaging.

But importantly they have cheap WURs. Got a new one from them recently and it sure did a lot of good for the old girl.
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1980 924NA ROW

Duncan · Posted: Tue Aug 04, 2009 9:22 pm Post subject:

Smoothie · Posted: Wed Aug 05, 2009 3:17 am Post subject:

While we're revealing A-holes, CarParts.com in Illinois, including their suppliers (Spectra in this case), will send the wrong parts, swear up and down that they've sent the correct parts, unabashedly reveal their stupidity over the phone, and then ignore polite requests for shipping cost refunds.
For any unfortunates finding themselves in a similar situation - sell whatever they sent through e-bay rather than pay to ship it back to them.
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"..it's made in Germany. You know the Germans always make good stuff."

'82 924T, US version, dark green metallic, 5 speed Audi 016G gearbox

fiat22turbo · Joined: 18 Jan 2006 Posts: 4040 Location: Portland, OR

That's why I use RockAuto.com, carparts.com is just JC Gyped-me, so take that with a grain of salt.
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Stefan
1979 924 Carrera GTS (clone-ish)
1988 944 Turbo S (Silver Rose)

masterdave · Joined: 10 Dec 2008 Posts: 183 Location: Harrison NY

i have been using DCauto.com no problems so far, they did send me an incorrect fuel line but they sent me the right one for free including shipping the next day. there prices are good and they have almost everything, they also have great part diagrams, and part numbers.